Customer Care

RETURN & CANCELLATION POLICY

At Pit Boss, we hold our customers’ satisfaction at the core of our business. Because of this, any items that are unused and in their original packaging may be returned within 60 days of purchase.

See below for return and cancellation policy details.

RETURN POLICY

Returns are only accepted on items purchased directly through this website or by phone. All returned items must be in their original condition, unused, and in their original packaging. After receipt, returned items will be inspected and a refund will be applied within 10 business days of receiving the returned product. Both original and return shipping costs are non-refundable.

Pit Boss does not accept returns on pellets, spices, sauces, or electrical service parts.

To initiate a return, please call our Customer Care Team at 480-923-9630. Customer Care is available 7 days a week from 6 a.m. to 8 p.m. PST.

For any purchases made through an authorized dealer, please see them directly for any information regarding their return policy. This return policy applies only to items purchased directly through Pit Boss by phone or PitBoss-Grills.com.

CANCELLATION POLICY

Any purchase made through PitBoss-Grills.com or by phone may be canceled if the order hasn't been processed or shipped. If an order that you have placed needs canceled, please call our Customer Care Team at 480-923-9630 as soon as possible. Any cancellation after processing will fall under the Pit Boss return policy.

Pit Boss is Dansons Company